Have you ever wondered why work feels so personal? Why does one piece of feedback stay with you for days, why can asking for help feel uncomfortable, or why does disappointing others at work feel so difficult? Our workplace experiences are shaped by more than our skills and responsibilities. The relationships and patterns we have developed over time can influence how we experience belonging, connection and safety at work.

AI chatbots are increasingly being used for emotional support — and it's worth asking why. Counsellor Caroline Ballard explores what we're really reaching for when we turn to a chatbot, and what remains irreplaceable about genuine human therapeutic relationship.